The refund of the Products will result in a refund equal to the cost of the returned Products, minus the cost of the shipping service ("Courier Service").
Only in the event that the delivered product is defective or incorrect, AMAI will reimburse the Customer for the corresponding shipping costs.
An exchange or refund can be requested in the following cases:
If the User received a product other than the one requested.If the product received is defective.
To request an exchange or return of the product, the User has 15 (fifteen) calendar days from the date of receipt, as long as:
The Product is in the same condition in which it was delivered.You must keep its original packaging and labeling.The shipment must be made using the same box in which it was received to protect the product.The returned Products and the reason for the return are reported to AMAI in the established terms.
To proceed with a return, the following steps must be followed:
Inform within a maximum period of 7 (seven) calendar days from receipt that the product wants to be returned. The information can be sent to the email firstname.lastname@example.org indicating in the subject "Return".AMAI will inform the customer of the address to which the product should be sent.The customer must send it through a courier company of his/her choice. The return must be paid by the customer.Inform the courier company used, date and time of the return.Attach a simple copy of the proof of purchase or, if applicable, the electronic transfer.